Need help? We’re here.
Fast, friendly support for WorkClocking — from setup and onboarding to shifts, terminals, and payroll-ready exports.
- Response target: next business day
- Priority help for billing & access issues
- Guides for setup and best practices
Getting started
New to WorkClocking? Start with Locations, Holiday Policy, Leave Types, Departments, Shifts, then Employees.
Setup guide →Terminals & passes
Pair iOS terminals for NFC/QR clock-ins and add employee Wallet passes.
Terminal pairing →Billing & subscriptions
Subscriptions are per terminal. Update payment details, invoices, and org info.
See pricing →Frequently asked questions
How do I add my first terminal?
Open the app, go to Terminals → Add Terminal, name it, choose the location, then follow the on-screen pairing steps.
Can we use both NFC and QR?
Yes. Employees can clock in using NFC or QR; terminals and passes support both methods.
How are organisations separated?
WorkClocking is multi-tenant. Data is isolated by organisation (Org ID), so employees, shifts, and clock-ins are not shared across businesses.
How do I export to payroll?
Use the payroll export in the app to generate period summaries and download CSVs that align with your processor.
Where can I change my billing details?
Org admins can update billing and see invoices in Settings → Billing within the app.